Shipping & Returns

Shipping

We currently ship within the United Kingdom only.

  • Orders are dispatched within 48 hours (working days).
  • Delivery takes 2–4 working days, with tracking.
  • Standard delivery is £4.25, and free on orders of £60 or more.

Any questions? Email hello@slather-beauty.com.

Returns & Refunds

We want you to love every scoop. If something isn't right, here's how it works.

Changed your mind?

You can cancel your order within 14 days of receiving it. For hygiene reasons, we can only accept change-of-mind returns on products that are unopened, with their seal intact.

  1. Email: hello@slather-beauty.com within 14 days of delivery, with your order number.
  2. Once we've confirmed your request, send the product back within 14 days. Return postage is paid by you. We recommend a tracked service.
  3. When your return arrives, we'll inspect it. If it's unopened with its seal intact, we'll refund you upon receiving it, or upon you sending us proof of postage if that comes first. Your refund includes the original standard delivery cost. If you chose a faster delivery option, we'll refund the standard delivery cost only.

When we can't offer a refund:

  • The product has been opened, or its seal is broken or missing after delivery.
  • Your cancellation request reaches us more than 14 days after delivery.
  • The damage happened after delivery: for example, the jar was dropped, stored in direct sunlight or near a heat source, or contaminated during use.
  • The request concerns a natural change in texture (see below).

Damaged or faulty?

  • Email: hello@slather-beauty.com within 30 days of delivery with your order number and clear photos of the product and its packaging.
  • We'll review your request and may ask you to send the item back so we can inspect it.
  • If we do, please keep your proof of postage. We'll refund it once the fault is confirmed.
  • If we confirm the product arrived damaged or is faulty, we'll offer you a replacement or a full refund.

When we can't offer a refund:

  • The product has been opened, or its seal is broken or missing after delivery.
  • Your request reaches us more than 30 days after delivery.
  • On inspection, the product isn't faulty and matches its description.
  • The damage happened after delivery: for example, the jar was dropped, stored in direct sunlight or near a heat source, or was damaged during use.
  • The request concerns a natural change in texture (see below).

If we've asked you for photos, information or the return of the item, we'll complete your request once we receive them.

A note on texture

Our whipped butters are made with natural plant butters and oils. They can soften in warm weather. This is completely normal and isn't a fault. We recommend always keeping your jar in a dry and cool place.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law.